Product Operations Manager

Benchling https://www.benchling.com/

The Benchling Life Sciences R&D Cloud is an informatics platform to accelerate, measure, and forecast R&D from discovery through bioprocessing.

Product Operations Manager

Benchling https://www.benchling.com/

The Benchling Life Sciences R&D Cloud is an informatics platform to accelerate, measure, and forecast R&D from discovery through bioprocessing.

San Francisco, CA
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Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.

Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.

As a Product Operations Manager, you will drive operational excellence between Product and our customer-facing teams. You will work on Benchling’s high priority releases, including betas and product launches. You’ll also support Product Managers to make high-quality, data-advised decisions, as well as scale product knowledge throughout the organization.


RESPONSIBILITIES

  • Drive and execute product launches, releases, and beta programs in conjunction with product, product marketing, support, customer enablement, and internal enablement, among others.
  • Own product release readiness, ensuring customer-facing teams have the appropriate role-based enablement to support their customers.
  • Steward cross-functional subject matter expert programs to aggregate user insights, identify customer trends, and align go-to-market with the product roadmap and strategy.
  • Develop, implement, and iterate on cross-functional processes to support Engineering, Product, and Design (EPD) and drive customer value.


ABOUT YOU (Qualifications)

  • You have 5+ years of product operations, product management, program management, or an operational role that worked closely with product and engineering teams.
  • You embody the principles of operational excellence, and have a track record of leading and delivering end-to-end execution of complex programs.
  • You are adept at building empathy for your internal/external stakeholders, and you tailor your approach based on your audience.
  • You are capable of navigating ambiguity, and you get energy from creating structure and processes to facilitate decision-making.
  • You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders.
  • You have a point of view on how to improve our processes, and the initiative to drive these improvements.

Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply.

 

LEADERSHIP PRINCIPLES
  • Admit mistakes and shortcomings
  • Deliver results
  • Disagree and commit
  • Obsess over customers
  • Rely on work ethic
  • Show empathy
  • Recruit and develop the best
  • Sweat the details
  • Think and communicate clearly
  • Unite around the mission

 

PERKS AND BENEFITS

  • Work with a talented yet humble team
  • Competitive compensation & equity package
  • Monthly health & wellness stipend
  • 401k
  • Medical, dental, and vision insurance
  • Weekly virtual social events, and annual company retreats
  • *$1,000 work-from-home stipend

In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations. To support remote work conditions, Benchling provides each employee a one-time stipend of $1,000 upon commencing employment, and additional discounted employee purchase plans for home-office equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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